Shipping policy

# SHIPPING POLICY

**Last updated: June 18, 2026**

Thank you for choosing Primenutra.co.uk (managed by Maple Wellness). We are dedicated to providing premium dietary supplements and Over-the-Counter (OTC) medicines from the UK to your doorstep, anywhere in the world. 

We work with trusted global courier services to ensure your health essentials cross borders smoothly and arrive safely. Please review the details of our shipping operations below.

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## 1. SHIPPING FEES & COVERAGE

* **Free Global Delivery:** To make high-quality wellness products accessible worldwide, we are proud to offer **Free International Shipping** on all orders. There is no minimum purchase required to qualify for free shipping.
* **Coverage:** We ship domestically within the United Kingdom and internationally to a wide range of global destinations. 

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## 2. ORDER PROCESSING TIME

* All orders are processed, quality-vetted, and securely packed within **1 to 3 business days** (excluding weekends and UK bank holidays) after your payment is successfully authorized.
* Once your order is dispatched from our London warehouse, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment's progress.

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## 3. ESTIMATED DELIVERY TIMES

Delivery timeframes depend on the destination country and local customs clearance procedures. Please use the following guidelines as general estimates:

| Destination | Estimated Delivery Time |
| :--- | :--- |
| **United Kingdom (Domestic)** | **5 - 14 Business Days** |
| **International (Worldwide)** | **10 - 20 Business Days** |

*Please Note:* "Business days" refer to Monday through Friday, excluding weekends and official public holidays.

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## 4. TRACKING YOUR SHIPMENT

Every parcel dispatched by Primenutra.co.uk comes with a dedicated tracking ID. It may take 24–48 hours after dispatch for the tracking information to update on the courier's system. You can monitor your package directly via the link provided in your shipment confirmation email.

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## 5. CUSTOMS, DUTIES, AND TAXES (FOR INTERNATIONAL ORDERS)

Because we ship international-standard health products globally from the United Kingdom, your order may be subject to import duties, taxes, or custom clearance fees once the shipment reaches your destination country.

* **Customer Responsibility:** Primenutra.co.uk is not responsible for any customs fees, tariffs, or import taxes applied to your package. **All fees imposed during or after shipping are the sole responsibility of the customer (the buyer).**
* **Customs Delays:** On rare occasions, local customs agencies may hold packages for inspection, which can extend the delivery timeline beyond our 10-20 business days estimate. We appreciate your patience during these regulatory reviews.

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## 6. INCORRECT ADDRESSES & UNDELIVERABLE PACKAGES

* **Address Verification:** Please ensure that your delivery address, telephone number, and postal code are completely accurate and filled out in English at check-out. We are not liable for orders that fail to deliver due to incorrect or incomplete address inputs provided by the buyer